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How We Handle Your Data and Account

We keep this page short and direct so you know exactly what katana89 does with your information, how we verify withdrawals, and what rights you hold over your own account.

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katana89 How We Handle Your Data and Account
HOW WE PROTECT YOU

Data Handling and Account Security Practices

Transparency matters more than vague promises. Below are six concrete practices we follow so your account and personal information stay under your control. Each one reflects how katana89 actually operates day to day, not aspirational language.

Encryption at Rest

All personal data — name, email, linked DANA or OVO wallet reference — sits in encrypted storage. Even internal staff access requires multi-factor authentication and a logged reason before any record is viewed.

Cookie Transparency

We use session cookies and analytics cookies only. No advertising trackers run on katana89. You can reject analytics cookies through your browser without losing access to the lobby or your account wallet.

Withdrawal Identity Match

Before any payout clears to your GoPay or DANA wallet, we confirm the registered name matches the wallet holder. This single step prevents unauthorised fund movement and keeps your balance yours.

Data Retention Window

Active accounts retain data indefinitely so your transaction history stays accessible. Closed accounts enter a removal queue — personally identifiable fields are wiped, leaving only anonymised records required by applicable standards.

Right to Access and Correct

You can request a full export of your stored data or correct inaccurate details at any time. Use the profile privacy section or contact live chat. Corrections propagate across our systems within the same session.

Right to Delete

Submit a deletion request via email or account settings. Once confirmed, we remove your personal data permanently. Remaining transaction logs are anonymised so they cannot be linked back to you by anyone.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If something in this policy is unclear or you want to exercise a data right, these are the direct channels. We aim to respond to legal and data-related queries faster than general support tickets because we understand urgency around personal information.

Live Chat Open the chat widget from any page on katana89. Tell the agent your query relates to legal or data and they will escalate immediately. Available around the clock — no queue distinction between desktop and mobile sessions.
Email Send your request to our support address listed in the site footer. Include your registered account name and the specific data action you need — access, correction or deletion. We acknowledge receipt within one working day.
Account Settings Log in, head to your profile page, and open the privacy section. From there you can download a copy of your stored data, update contact details, or submit a formal deletion request without waiting for an agent.

Common Questions About Our Legal Policy

We grouped the questions our support team hears most about data, account rights and regional eligibility. Each answer is kept short and actionable so you know exactly what to do.

We store the name, email and phone number you provide during registration, plus a reference ID for your linked e-wallet (DANA, OVO or GoPay). We do not store your wallet PIN or password — those stay with the wallet provider.

Yes. Log into your account, open the privacy section in settings, and tap the data export button. A downloadable file is generated covering your profile, transaction history and cookie consent status. Alternatively, ask live chat to send it via email.

Head to your profile page and edit the field directly — name, phone, email. If the system locks a field for security, contact live chat with a brief explanation and they will update it after verifying your identity through a short confirmation step.

Once you confirm permanent closure, we remove all personally identifiable data from our active database. Only anonymised transaction records remain, as required by applicable data-handling standards. This process cannot be reversed once completed.

We do not sell or share your personal data with advertisers or unrelated companies. The only external parties that receive limited data are payment processors (DANA, OVO, GoPay) when you initiate a deposit or withdrawal, strictly for transaction completion.

Session cookies keep you logged in. Analytics cookies help us understand which lobby areas get the most visits so we can improve navigation. We run no advertising trackers. Clear cookies from your browser settings any time — you will simply need to log in again.

Availability depends on local law and eligible regions. We do not restrict registration by IP, but we encourage you to confirm that accessing online entertainment platforms is permitted in your area before creating an account or linking a payment method.

We match the name on your katana89 account with the name on your receiving e-wallet to prevent funds from going to an unauthorised party. If there is a mismatch, our support team contacts you through live chat or email to resolve it before releasing funds.

Legal and data-related queries are prioritised over general support tickets. We acknowledge receipt within one working day via email. Resolution timelines vary depending on the complexity — simple corrections usually clear within the same session through live chat.

Absolutely. Rejecting or clearing analytics cookies has no effect on your ability to log in, deposit via GoPay, or access the lobby. The only cookie that matters for access is the session cookie, which you accept implicitly by logging in.

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