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Privacy Policy at katana89

We collect only what we need to run your account, process your DANA, OVO, or GoPay transactions, and keep your wallet secure.

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katana89 Privacy Policy at katana89
HOW WE PROTECT YOU

Data Handling, Security, and Retention

We take a layered approach to keeping your information safe — from the moment you type your password to the day your data is eventually removed from our systems. Below are the key areas we manage on your behalf, each designed to give you control and transparency over what happens with your personal details.

Encrypted Connections

Every page on katana89 loads over SSL encryption. Your login credentials, account details, and payment references travel between your device and our servers in an encrypted tunnel, which means they cannot be read by anyone intercepting traffic on public networks.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic patterns. You can disable analytics cookies through your browser without affecting your ability to access your account, deposit via GoPay, or place any wager.

Account Security Layers

Beyond your password, we verify new-device logins through a one-time code sent to your registered phone number. If your OVO or DANA-linked number changes, you must verify the new number before any withdrawal can proceed from your wallet.

Data Retention Windows

We keep your account data active while your account is open. After closure, transaction records remain for a limited period as required by applicable regulation in eligible regions, then they are permanently purged from our databases and backup systems.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions, and with infrastructure partners who host and secure our servers. We do not sell your personal information to advertisers or unrelated third parties under any circumstance.

Your Right to Request Changes

You may ask us to correct inaccurate details, export a copy of your stored data, or delete your account entirely.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have questions about how we handle your personal information, or you want to make a data request, we keep multiple contact paths open. Our support team handles privacy queries through the same channels you use for account help, so you do not need to search for a separate department.

Live Chat Open the chat widget from any page on our site — desktop or mobile. Let the agent know your query is about data privacy, and they will route you to the right team member who can pull up your account records and walk you through your options.
Email Send your privacy request to our support email address listed in the site footer. Include your registered username and the specific data action you need — access, correction, or deletion — and we will respond with next steps and a confirmation reference.
Account Settings Inside your profile dashboard you can update your contact details directly — phone number, email address, display name. For changes that affect verification status (like updating your linked DANA or OVO account), a short re-verification step applies before the update takes effect.

Common Questions About Your Data

We have gathered the questions our support team receives most often regarding personal data, privacy settings, and account information management. If your question is not covered here, reach out through live chat or email.

We collect your name, email, phone number, and date of birth during registration. These are used to verify your identity for account actions such as withdrawals and to link your preferred e-wallet — DANA, OVO, or GoPay — to your account securely.

No. We never receive, store, or have access to your e-wallet PIN. When you deposit via DANA or OVO, the transaction is authenticated entirely within the payment app on your device. We only receive a confirmation reference and the transfer amount.

Contact our support team through live chat or email and request a data access report. We will compile the personal details, transaction history, and login records associated with your username and deliver them to your registered email within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. After identity verification, we close the account and schedule all associated personal data for permanent removal, subject to any retention period required by applicable local regulation.

Only our payment processing partners — DANA, OVO, GoPay — receive the data they need to complete your deposits and withdrawals. Our hosting infrastructure partner stores encrypted data. We do not sell or share your information with advertisers or unrelated companies.

Your account remains active with your data intact unless you request closure. If local regulation in your region defines an inactivity policy, we will notify you at your registered email before any account status change occurs, giving you time to respond.

The connection between your browser and our servers is encrypted via SSL throughout the deposit flow. GoPay authenticates the payment inside its own app, so your credentials never pass through our system. We log only the reference number and amount.

Yes, from your account settings dashboard. Changing a phone number linked to your e-wallet triggers a short re-verification step — we send a code to the new number, and you confirm it before the update applies. This prevents unauthorised changes to your wallet link.

We use session cookies to keep you logged in and analytics cookies to study lobby traffic. You can disable analytics cookies in your browser at any time without losing access to your account, deposits, or any platform feature. Session cookies are needed to stay logged in.

This policy covers all data processing on katana89. The specific rights available to you — such as deletion or portability — depend on local law in eligible regions. If you are unsure, contact support and we will clarify which rights apply based on your location.

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